Support & Services

98% First Visit Repair
Free Technical Support
Next Day Parts Delivery
Scheduled Service Contracts
Maintenance Training Available
High Quality Components

Enquiries

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Service Contracts:
We offer scheduled or individual preventative maintenance servicing visits, for all Sidetracker equipment, using our own time served and highly experienced service team. This ensures your Sidetracker is running perfectly and anticipates any future issues.

 

Repair Service:
Sidetracker offer a first class repair service using our own time served and factory trained engineers. The Sidetracker service team enjoys a first fix rate of over 98%, with over 94% of breakdowns fixed within 4 hours of arrival on-site. This keeps costs down, and above all keeps Sidetracker trucks in operation, eliminating unnecessary down time, which can be very expensive if deliveries are delayed and customers lost.

 

We can also provide a comprehensive welding service on customer’s premises using our mobile workshop. If a Sidetracker is seriously damaged, we return it to our manufacturing site where comprehensive repair and testing can take place.

 

Serviceability:
Ease of service and repair is enhanced by a lack of electronics and access to components via one compartment door. No laptops required.

 

Technical Support:
Sidetracker has a technical hot line manned by experienced and qualified staff who will readily offer useful and practical advice, and literally ‘personally guide’ third party engineers working on a Sidetracker at the time, via the telephone. Third party service engineers are also offered a thorough grounding, regarding service and maintenance of Sidetrackers at our Derbyshire works. This training is offered without cost.

 

Parts Back-Up:
Since all Sidetrackers are manufactured at our North Midlands facility, parts are readily available as part of the production process as well as a dedicated parts warehouse on the same site. Therefore all parts requirements are readily available at our UK base. To compliment this service we can ’overnite’ parts to site for 9 a.m. delivery if ordered by 2 p.m. the previous day.

 

High Quality Components:
Sidetracker has a deserved reputation for long term reliability and low maintenance costs, parts are either manufactured by ourselves or sourced from tier one suppliers and then fitted to every Sidetracker whether for in-build trucks or retro-fitted for service or repair.